Anne Rozinat, Fluxicon, the Netherlands


Shared talk: Monday, July 2nd, 11:00-12:30

Title: Process Mining: Discovering process models based on data

Abstract: Process mining is still relatively young, especially compared to other data analysis technologies like statistics or data mining, which have been around for several decades. At first, it looks deceivingly simple: You import a data set and the process mining tool automatically, almost magically, constructs a process map that shows you how the process was actually performed.

But in fact there are a lot of things that you need to know to get it right:

  • What kind of data is suitable for process mining?
  • How can you detect data quality problems?
  • How do you interpret the results from the process mining tool?
  • And what kind of questions can you answer with process mining in the first place?

Process mining is not just a tool but a new discipline that requires a smart human being who can make the connection between the data and the underlying business processes—with the help of the process mining tool.

In this lecture, we give you an overview about the typical process mining use cases but also about the challenges that you encounter when applying process mining techniques in practice.

Short bio: Anne Rozinat is co-founder of Process Mining Company Fluxicon. She has conducted a large number of process mining projects with companies such as Philips Healthcare, Océ, ASML, Philips Consumer Lifestyle, and many others. Anne is a Process mining enthusiast since she came across this topic as a student. Process mining is a new business process management discipline that analyzes existing processes directly based on log data from the supporting IT systems. This analysis is done in a “bottom-up” way: The real processes are reconstructed starting from the data to support fact-based process improvements. Process mining answers questions such as: “How are our processes really executed?”, “Where are the bottlenecks?”, and “When and why do people deviate?”. No additional software needs to be installed to add this capability, because most IT systems already capture the historic information that is needed to perform process mining analysis. At Fluxicon, they have more than 15 years experience with Process Mining. They provide professional Process Mining software and trainings.